Returns & Refunds Policy
Last updated: 10 November 2026
We hope you love your All That Glimmers order! If something isn't quite right, we're here to help.
Changed Your Mind?
For most items purchased online, you have 14 days from receiving your order to let us know you'd like to cancel.
Once you've notified us, you have a further 14 days to return your item.
To arrange a return, email hello@allthatglimmers.uk with your order number.
You don't need to provide a reason for cancelling, although feedback is always welcome.
Returning Your Item
Please take reasonable care of your item while it's in your possession and package it securely for its return.
You may inspect the item as you would in a physical shop. If it has been handled beyond what's necessary to establish its nature, characteristics and functioning, we may make a lawful deduction for any reduction in value.
For change-of-mind returns, you are responsible for the direct cost of return postage, unless we have agreed otherwise.
We recommend keeping proof of postage.
Refunds
We will refund eligible returns within 14 days of receiving the returned item or receiving evidence that it has been sent back, whichever is earlier.
Refunds will be issued to your original payment method.
Where required by law, we will also refund the original standard delivery charge. If you selected a more expensive delivery service, the additional cost is not refundable.
Faulty, Damaged or Incorrect Items
If your item arrives faulty, damaged or isn't what you ordered, please contact us at hello@allthatglimmers.uk.
Where appropriate, photographs can help us understand the issue.
We will arrange a suitable remedy in accordance with your consumer rights, including a refund, repair or replacement where applicable.
You will not be responsible for reasonable return postage costs for faulty or incorrectly supplied goods.
Items That Cannot Be Returned
Certain items may be excluded from change-of-mind cancellation rights where permitted by law, including:
Products made to your individual specifications or clearly personalised.
Sealed products that are unsuitable for return for health protection or hygiene reasons, once unsealed.
Any applicable exclusions will be clearly identified before purchase.
These exclusions do not affect your rights if an item is faulty or not as described.
How to Cancel Your Order
Email hello@allthatglimmers.uk with your name, order number and a statement confirming that you wish to cancel.